Our Customer Satisfaction Policy

During our cargo transportation operations, MCM Cargo provides communication channels to assist customers in expressing their views, complaints, suggestions, and evaluations. We carefully consider all comments, regardless of any expectations of economic gain. We operate a compensation scheme to ensure customer satisfaction, assessing customer feedback to find solutions and taking into account statutory national and international conditions, legal requirements, civil aviation regulations, and documentary evidence gathered from our partnerships.

We have a customer-oriented approach to handling customer complaints. Processes of awareness, recognition, analysis, guidance, solution-finding, and customer follow-up are managed in accordance with the principles of transparency, accessibility, responsiveness, objectivity, confidentiality, and accountability. The information gained from the process contributes to our goal of continuous improvement.

We continuously improve our procedures by utilizing customer and employee feedback, as well as suggestions from other relevant parties. We provide all necessary resources to develop our products and services in line with the expectations and needs of our customers.